Leasing Manager - Letterman Greensboro Apartments

Asset Living - Greensboro, NC

Full-time - Mid Level

Greensboro, NC

Real Estate

About the position

The Leasing Manager at Letterman Greensboro Apartments is a pivotal role responsible for overseeing all aspects of leasing and marketing at the property. This position requires a close collaboration with the Community Manager to set leasing goals and develop a strategic marketing plan aimed at achieving budgeted occupancy levels. The Leasing Manager will lead the leasing team effectively, ensuring that leasing, marketing, and resident relations are handled positively and efficiently. In this role, the Leasing Manager will implement effective leasing techniques to secure closures, ensure follow-up procedures are met, and maintain accurate reporting systems. A critical part of the job involves auditing lease files to ensure compliance with company policies and procedures. The Leasing Manager will also address resident complaints and concerns, ensuring high levels of resident satisfaction. Additionally, the development and implementation of resident retention programs, such as community events and promotions, will be a key responsibility. Marketing efforts will also fall under the Leasing Manager's purview, including assisting in the development of the annual marketing plan and budget, implementing marketing campaigns, and monitoring leasing and renewal progress. The Leasing Manager will supervise leasing and renewal events, maintain thorough knowledge of the property and its competition, and complete weekly market survey reports to stay informed about market conditions. Personnel management is another essential aspect of this role. The Leasing Manager will assist the Community Manager in screening, hiring, training, and developing on-site staff, ensuring that staff performance aligns with company standards. Promoting a harmonious work environment and ensuring compliance with company policies will be crucial for maintaining a productive team. Administrative responsibilities include managing customer service excellence, monitoring service request turnaround times, and ensuring the property is well-maintained. Regular property inspections and tours will be necessary to ensure repairs are noted and completed promptly. The Leasing Manager will also be responsible for planning and utilizing property resources economically, including obtaining bids and pricing from vendors and contractors. This job description serves as a guide for expected duties, and the employee may be asked to perform additional responsibilities as needed.

Responsibilities

• Oversee all aspects of leasing and marketing at the property.
• Work closely with the Community Manager to set leasing goals and develop a strategic marketing plan.
• Lead the leasing team to accomplish effective leasing, marketing, and positive resident relations.
• Ensure staff leasing techniques are effective in obtaining closures and follow-up procedures are met.
• Audit all lease files to ensure adherence to policies and procedures.
• Address resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs such as functions and promotions.
• Show, lease, and move in prospective residents effectively.
• Assist in developing the annual marketing plan and budget.
• Implement all marketing efforts and outreach to generate traffic.
• Monitor leasing and renewal progress, focusing on areas needing additional support.
• Supervise the planning and implementation of leasing and renewal events.
• Maintain thorough product knowledge of the property and competition, completing weekly market survey reports.
• Utilize established sales and marketing strategies to increase property traffic and achieve budgeted occupancy.
• Assist Community Manager in screening, hiring, training, and developing on-site staff.
• Promote harmony and quality job performance of staff through effective leadership.
• Manage excellent customer service and monitor service request turnaround.
• Maintain property appearance and ensure timely repairs are noted and completed.
• Plan for and utilize property resources economically.

Requirements

• Proven experience in leasing and property management.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to develop and implement marketing strategies.
• Knowledge of property management software and leasing processes.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience in multifamily housing or real estate management.
• Familiarity with resident retention programs and marketing campaigns.
• Ability to analyze market trends and adjust strategies accordingly.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and growth within the company.
• Dynamic and supportive work environment.