Kettler - Mclean, VA
posted 16 days ago
About the position
KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. The Regional Operations Specialist - Leasing Manager position leads operational success throughout the KETTLER portfolio and requires local and multi-state travel to other states. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you!
Responsibilities
- Serve as a brand champion and subject matter expert in KETTLER platform.
- Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
- Deliver a positive customer experience, quality living environment and the achievement of property goals.
- Serve as a mentor to team members throughout the portfolio.
- Maintain company and brand standards throughout all aspects of the community.
- Manage administration of the leasing office.
- Support Community Manager and/or Assistant Community Manager in coaching and leading success of leasing and marketing guidelines, benchmarks, and key performance indicators.
- Lead and contribute to consistent delivery of KETTLER standards in social media marketing, brand management, lead management, leasing tours, and strategic follow-up.
- Design and execute strategic community events, outreach initiatives and local business partnerships to effectively market/promote the community.
- Understand the current sub-market and competitive advantages of the community in which you are working and mentor others to ensure their comprehension.
- Contribute to achievement of all team goals and resident retention.
- Lead team to maintain proper application, move-in and move-out processes to ensure compliant resident files and ledgers.
- Take ownership of resolving customer concerns.
- Utilize company guest suites/resources as available to minimize travel expenses.
- Other duties as assigned.
Requirements
- 2+ years of residential leasing experience required.
- Must have a current, valid driver's license.
- High School Diploma, Bachelor's Degree preferred.
- Computer proficiency and knowledge of Microsoft Office Suite.
- Extensive knowledge of Property Management software programs- Yardi platform experience preferred.
- Lease-up experience is preferred.
- Demonstrated leadership ability and proven history of success with the leasing process.
- Must be able to work on the weekends.
- Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
- Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
