Leasing Manager - Regional Operations Specialist

Kettler - Tysons, VA

Full-time - Mid Level

Tysons, VA

Real Estate

About the position

The Regional Operations Specialist - Leasing Manager at KETTLER is a pivotal role responsible for leading operational success across the KETTLER portfolio. This position involves local and multi-state travel to various KETTLER sites, where the individual will provide leadership to onsite teams, ensuring high standards of customer service and operational excellence. The role is designed for individuals with a strong background in property management who are passionate about mentoring others and driving occupancy through strategic marketing and outreach initiatives.

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a positive climate and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment, and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Maintain company and brand standards throughout all aspects of the community.
• Manage administration of the leasing office.
• Support Community Manager and/or Assistant Community Manager in coaching and leading success of leasing and marketing guidelines, benchmarks, and key performance indicators.
• Lead and contribute to consistent delivery of KETTLER standards in social media marketing, brand management, lead management, leasing tours, and strategic follow-up.
• Design and execute strategic community events, outreach initiatives, and local business partnerships to effectively market/promote the community.
• Understand the current sub-market and competitive advantages of the community in which you are working and mentor others to ensure their comprehension.
• Contribute to achievement of all team goals and resident retention.
• Lead team to maintain proper application, move-in and move-out processes to ensure compliant resident files and ledgers.
• Take ownership of resolving customer concerns.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Requirements

• 2+ years of residential leasing experience required.
• Must have a current, valid driver's license.
• High School Diploma, Bachelor's Degree preferred.
• Computer proficiency and knowledge of Microsoft Office Suite.
• Extensive knowledge of Property Management software programs - Yardi platform experience preferred.
• Lease-up experience is preferred.
• Demonstrated leadership ability and proven history of success with the leasing process.
• Must be able to work on the weekends.
• Must be able to walk apartments, communities, and grounds, including steps and climbing stairs.
• Excellent verbal and written communication skills and ability to interact with residents and internal and external customers in a positive, professional manner.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.