Leasing Manager, Residential

The Rmr Group - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Leasing Manager at Arium Trailwood is responsible for creating exceptional living experiences and fostering community connections within a 302-unit garden-style community in Raleigh, NC. This role combines sales, customer service, and marketing to lease apartment homes, ensuring high levels of resident satisfaction and retention. The Leasing Manager will implement marketing strategies, manage the leasing team, and maintain thorough knowledge of the property and its competition.

Responsibilities

• Lease apartments and provide excellent customer service to potential residents, current residents, and all customers.
• Manage renewals, including rates approved by the Property Manager, letters sent to residents, and follow-up on lease expirations.
• Implement Monthly, Quarterly, and Yearly Marketing Plans.
• Manage and hold accountable the leasing team.
• Complete market studies each week and maintain extensive knowledge of the sub-market.
• Set rates and concessions for PM approval based on sub-market information.
• Inspect applications and move-in files for accuracy prior to Property Manager's approval.
• Handle other special projects as assigned by the Property Manager.
• Maintain superior customer service relationships as per company processes.
• Adhere to company Standard Operating Procedures.
• Respond to internet leads, answer prospect calls, and conduct property tours following guidelines.
• Optimize occupancy while maximizing effective leased rent.
• Utilize established sales and marketing strategies to increase property traffic and maintain closing ratios.
• Maintain thorough product knowledge of the property and major competition.
• Accurately prepare and be knowledgeable about all lease-related paperwork.
• Maintain prospect traffic and leasing data; assist with other computer data entry as necessary.
• Deliver resident gifts; inspect units to ensure readiness for move-ins.
• Plan, schedule, and organize resident functions as needed; assist with planning and hosting of others.
• Audit all lease and renewal files for key controls and bonus submission to the property manager.
• Review guest cards to ensure entry into the community management system; follow-up entry into the system and monitor traffic trends.

Requirements

• Bachelor's degree preferred.
• Prior leasing experience required.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook.
• Positive attitude and highest level of professionalism.
• Bilingual abilities (written and verbal) may be required based on specific needs of property.

Nice-to-haves

• Experience with YARDI software.