Leasing & Marketing Manager

The Scion Group - Statesboro, GA

Full-time - Mid Level

Statesboro, GA

About the position

The Leasing & Marketing Manager at The Scion Group plays a crucial role in enhancing customer experience and driving sales within student living communities. This position focuses on implementing customer-centric initiatives, fostering a positive team environment, and ensuring compliance with company policies while managing property administration and marketing efforts.

Responsibilities

• Provide leadership and coaching for Experience Team Member staff performance.
• Assist the General Manager with training and compliance of onsite staff with Fair Housing and company policies.
• Plan and execute successful annual Turnover processes.
• Assist with move-in and move-out processes.
• Inspect and report on property curb appeal and overall appearance of buildings and amenities.
• Coordinate work orders to ensure timely responses and high customer satisfaction.
• Monitor resident feedback regarding facilities and maintenance needs.
• Assist with customer sales interactions and direct team members accordingly.
• Utilize KPIs to report on trends and proactively address issues.
• Perform weekly market surveys to identify local marketing opportunities.
• Oversee on-campus and in-person marketing events.
• Execute social media and communication strategies to engage customers.
• Manage promotional material and property incentives within budget.

Requirements

• College graduate preferred with a minimum of two years of customer service, sales, and/or community management experience.
• Ability to work up to six days per week for necessary management coverage.
• Strong commitment to a diverse working and living environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office and Property Management Systems.
• Strong organizational, problem-solving, and analytical skills.

Nice-to-haves

• Customer-centric mindset
• Brand awareness
• Keen organization and prioritization skills
• 1+ years' experience working in customer service

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid parental leave
• Paid time off
• Vision insurance