Parnall Law Firm - Albuquerque, NM

posted 3 months ago

Full-time - Entry Level
Albuquerque, NM
Professional, Scientific, and Technical Services

About the position

Parnall Law Firm, New Mexico's largest Personal Injury law firm, is seeking a talented Legal Assistant to join our growing team. This full-time position is based in our Albuquerque, NM office and offers a unique opportunity to work in a supportive and dynamic environment. Our firm prides itself on its exceptional company culture, commitment to client service, and dedication to upholding our mission and values, which has earned us recognition as one of New Mexico's best places to work year after year. As a Legal Assistant, you will work closely with paralegals and attorneys to provide intelligent, compassionate, and determined advocacy for our clients. Your role will be crucial in maximizing compensation for the harms caused by wrongful actions of others, ensuring that clients receive the attention and organization needed to bring resolution to their cases effectively and quickly. In this position, you will be responsible for a variety of tasks that contribute to the overall success of the firm. You will attend weekly firm-wide huddles and daily team mini-huddles to stay updated on case statuses and team goals. You will be expected to open claims promptly, send out letters of representation, and obtain necessary documentation from clients and insurance companies within specified timeframes. Your attention to detail and ability to manage multiple tasks will be essential in ensuring that overdue tasks do not exceed the established limits. You will also be responsible for maintaining accurate records in our case management system and following up with clients and insurance carriers as needed. The ideal candidate will possess excellent communication skills, empathy for our injured clients, and a desire to learn and grow within the firm. You will be expected to maintain a professional demeanor and attire while working in a fast-paced environment that requires adaptability and teamwork. This role is not just about completing tasks; it is about making a meaningful impact in the lives of our clients and ensuring they feel supported throughout their legal journey.

Responsibilities

  • Attend weekly firm-wide huddle every Monday morning at 8:00
  • Attend daily team mini-huddle Tuesday through Friday at 8:00 am
  • Have status comments entered before weekly OOS meetings
  • Attend biweekly meeting with Team Lead to go over individual metrics and goals
  • Open all UM/UIM claims within 1 day of signed retainer
  • Open all Liability claims within 1 day of receipt of liability information from police report or IPRA
  • Send out letters of representation within 24 hours of claims being opened
  • Send out welcome letters within 2 days of being retained by client
  • Obtain client homework, photos, dec pages within 14 days of being retained
  • Obtain insurance dec pages within 14 days of sending out the letter of representation
  • Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to Prep
  • Ensure overdue tasks never exceed 50
  • Complete all task items in a timely fashion
  • Complete all CM/paralegal requests accurately and promptly
  • Post all case information and litigation information accurately in SmartAdvocate
  • Make client follow-up calls as directed by CM/paralegal
  • Verify adjuster's contact information prior to demand being sent out
  • Compile attachments for demand letters and note dates in case tab and insurance tabs
  • Make follow-up calls to insurance carriers to confirm receipt of demand letters
  • Conduct property address searches and light research or investigation as directed by Case Manager
  • Answer incoming calls via the First Call Group
  • Monitor dashboard Metrics/KPIs and work toward keeping those metrics in top shape
  • Follow and maintain all firm policies and procedures

Requirements

  • High School diploma or equivalent
  • 1 year office/legal experience preferred, but not required

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance
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