Legal Assistant

Demayo Law Offices - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Professional, Scientific, and Technical Services

About the position

Join us in the fight for what's right! DeMayo Law Offices is seeking a Legal Assistant to communicate regularly with clients to help resolve client questions and provide case status updates. This role is essential in ensuring that clients feel supported and informed throughout their legal journey. The Legal Assistant will be responsible for setting up new client files, reviewing sign-up documents for errors or missing information, and requesting medical records and bills on behalf of our clients as needed. This position requires a proactive individual who can manage multiple tasks efficiently while maintaining a high level of attention to detail. The Legal Assistant will make and receive 30-40+ calls per day to and from clients, resolving their questions and providing updates on the status of their cases. It is crucial for the Legal Assistant to document all communications in our case management software accurately. Additionally, the role involves reviewing documents and scanning them into the case file daily, sending documents to clients periodically, and occasionally requesting client medical records and bills from providers. The Legal Assistant will also assist the Mass Tort Paralegal on various projects as needed and serve as a backup for the Receptionist and other office needs. This position is dynamic and requires someone who can adapt to the fast-paced environment of a law office while performing other duties as assigned.

Responsibilities

• Set up new mass tort files
• Make/receive 30-40+ calls per day to/from clients
• Resolve client questions, provide updates on the status of the case, and document communications in our case management software
• Review documents & scan into the case file daily
• Send documents to clients periodically
• Occasionally request client medical records and bills from providers
• Assist the Mass Tort Paralegal on projects as needed
• Serve as backup for Receptionist & other office needs
• Perform other duties as assigned

Requirements

• Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered
• One year of office/administrative experience preferred
• Ability to communicate effectively both in writing and verbally/over the phone
• Must be persistent to follow up on requested information
• Must be self-motivated and demonstrate initiative to complete duties without supervision
• Excellent organizational skills and ability to multi-task while maintaining high attention to detail
• Ability to prioritize job responsibilities to accommodate an ever-changing, fast-paced environment
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
• Bilingual (Spanish) preferred

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Gym membership
• Volunteer time off
• Life insurance