Legal Communications Specialist

$47,840 - $47,840/Yr

Trustpoint.One - Richmond, VA

Full-time - Entry Level

Remote - Richmond, VA

Professional, Scientific, and Technical Services

About the position

Trustpoint.One is assisting our client in hiring a Senior Communications Specialist who is client-focused, organized, and team-oriented. The Senior Communications Specialist will be responsible for efficiently managing communications with law firms and settlement claimants in a professional manner. This role involves performing complex reviews of documents to provide excellent customer service while maintaining the integrity of claims data, which includes tasks such as data entry. The position is a full-time role, requiring 40 hours per week, with a work schedule from 8:30 AM to 5 PM, Monday through Friday. The starting date for this position is early September, and it is a 3-month contract-to-hire position. While the role is primarily remote, candidates must reside and work in the Greater Richmond, VA area, as the firm may require a hybrid schedule in the future.

Responsibilities

• Handle complex verbal and written communications from law firms and claimants concerning settlement inquiries.
• Perform outreach to law firms and claimants to answer questions.
• Act as a brand ambassador to represent the firm positively through written and verbal communication.
• Display courteous and professional dialogue whether through email or phone.
• Engage law firms and claimants by providing outstanding customer service.
• Record notes in the program database according to the procedures for each project.
• Review calls or claims to provide information to the law firm, client, and other counsel outside the firm.
• Review calls or claims submissions and apply completeness rules to determine the completeness of required documentation.
• Review financial and/or medical records and apply complex methodology in order to value claims.
• Research and gather additional information on financial and medical terminology.
• Prepare correspondence to communicate benefit determinations.

Requirements

• Bachelor's degree and/or prior law firm experience and/or Paralegal Certificate and/or 2+ years of customer service experience.
• Strong verbal and written communication skills, including the ability to draft clear, concise emails and present pertinent questions.
• Strong working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook), with a high emphasis on Excel skills.
• Strong attention to detail and accuracy.
• Professional appearance, work standards, and demeanor reflective of a law firm setting.
• Capacity for performing tasks requiring high levels of analytical ability.