Love's - Oklahoma City, OK
posted about 2 months ago
As a Legal Customer Service Representative at Love's Travel Stops & Country Stores, you will play a crucial role in providing exceptional customer service to our members, attorneys, and associates. This position is part of TVC Pro-Driver, a service dedicated to assisting commercial drivers and fleets in managing their compliance and safety needs. Your primary responsibility will be to handle inbound and outbound phone calls, ensuring that each interaction is handled with professionalism and efficiency. You will be expected to maintain a maximum call handle time of 6 ½ minutes while managing a minimum of 7 inbound calls per hour. Additionally, you will be responsible for accurately documenting member interactions and providing clear instructions to help members complete necessary paperwork and procedures. In this role, you will also support translation services for calls and documents, facilitating communication between members and various stakeholders, including attorneys and courts. Your ability to communicate effectively in both English and Russian will be essential in ensuring that our members receive the support they need. You will be required to complete training materials to company standards and maintain effective communication with your supervisor and team members through various virtual channels. Attendance and punctuality are critical, as you will need to report any unplanned leave directly to your supervisor and submit planned leave requests in advance. This position offers a unique opportunity to work in a fast-paced environment where you can utilize your customer service skills while contributing to the success of a well-established company. Love's Travel Stops & Country Stores has been a leader in the industry since 1964, and as part of our team, you will be contributing to our mission of providing value to our customers and supporting our commitment to community engagement and diversity in the workplace.