Trowers - Manchester, NH
posted 2 days ago
About the position
Trowers & Hamlins is seeking a dedicated Legal Operations Analyst to enhance the efficiency of our legal service delivery through process optimisation and legal technology application. This role is pivotal in streamlining legal processes and improving service quality. The position is open to candidates based in and around our Birmingham or Manchester Office locations. As a Legal Operations Analyst, you'll collaborate with lawyers to map workflows, identify bottlenecks, and implement efficient processes. You will also work closely with our Senior Product Manager and Legal Technologists to evaluate and recommend legal tech solutions, ensuring smooth integration into workflows and maximising their potential. Additionally, you will analyse management information to assess legal tech performance and present insights to stakeholders, acting as a liaison between legal teams, technologists, and business stakeholders. Training and change management for new tools and processes will also be part of your responsibilities.
Responsibilities
- Collaborate with lawyers to map workflows, identify bottlenecks, and improve legal service delivery.
- Develop and implement efficient processes to boost service quality.
- Recommend best practices for enhancing team workflows and client engagement.
- Work with Senior Product Manager and Legal Technologists to evaluate and recommend legal tech solutions.
- Ensure smooth tech integration into workflows, maximising its potential.
- Analyse management information to assess legal tech performance and present insights to stakeholders.
- Act as a liaison between legal teams, technologists, and business stakeholders.
- Support training and change management for new tools and processes.
Requirements
- At least 12 months of experience in a process improvement role.
- Exceptional analytical and organisational skills with a proactive problem-solving approach.
- A background working in workflow mapping and data analysis.
- Excellent communication skills to engage with stakeholders at all levels.
Nice-to-haves
- Certification in Lean Six Sigma or similar methodologies is a plus.
- Familiarity with tools like Power BI, Tableau, or other data visualisation tools is desirable.
Benefits
- Annual bonus scheme
- GPP Pension Scheme with Aviva
- Private Medical Insurance after 6 months of employment
- Discounted gym memberships
- Free cinema tickets
- Health assessments and much more
