Legal Operations Processor - Writs & Levies

About the position

Wells Fargo is seeking a Legal Operations Processor to join the Writs & Levies team in the Deposit and Legal Services department as part of Global Operations. In this role, you will support various operational tasks relating to writs of garnishments, levies, and other legal documents representing Wells Fargo. You will seek ways to improve customer service experience and determine the proper course of action based on customer needs. The position involves performing moderately complex administrative, operational, and customer support tasks, negotiating with external customers to assure resolutions and deadlines are met, and providing training to less experienced Operational Legal Specialists. You will receive direction from your supervisor and escalate non-routine questions while collaborating and consulting with peers, colleagues, and managers to resolve issues and achieve goals. The role requires interaction with internal customers and exercising independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Responsibilities

• Support various operational tasks relating to writs of garnishments, levies, and other legal documents.
• Seek ways to improve customer service experience and determine proper course of action based on customer needs.
• Perform moderately complex administrative, operational, and customer support tasks.
• Negotiate with external customers to assure resolutions and deadlines are met.
• Provide training to less experienced Operational Legal Specialists.
• Receive direction from supervisor and escalate non-routine questions.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.

Requirements

• 2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice-to-haves

• Previous experience in legal order processing.
• Knowledge and understanding of processing and handling writs of garnishments and levies.
• Ability to identify potential operational issues and legal risks.
• Ability to read and interpret legal documents.
• Ability to achieve high production and quality standards.
• Knowledge and understanding of underwriting and/or loan processing.
• Intermediate Microsoft Office skills.
• Ability to execute in a fast-paced, high-demand environment while balancing multiple priorities.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.