Legal Operations Technology Analyst

Equinix - Frisco, TX

Full-time

Frisco, TX

Professional, Scientific, and Technical Services

About the position

As a part of the Global Legal Operations team, the Legal Operations Technology Analyst will be responsible for working with various stakeholders across the Legal department on projects, from opportunity alignment and requirements gathering through design and delivery. The focus for this role will be on technology projects that drive digital transformation across the Legal practice areas, from enhancing current systems, supporting system integrations to developing business requirements and common processes for new system deployments. The Legal Operations Technology Analyst must juggle responsibilities across various projects with a wide range of complexities. We are seeking a bright, enthusiastic, and results-oriented professional with solid technology experience and the ability to coordinate with cross-functional teams. To excel in this role, you will have a background in business analysis and project management with the ability to foster relationships with staff across the legal department globally to achieve positive results. Successful candidates will have experience deploying digital technology to a legal practice area or a complementary function with transferable skills.

Responsibilities

• Understand business needs and objectives for the Legal department
• Support creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Support the implementation, deployment, and further development of Legal Technology systems (ServiceNow, Onit, iManage etc.)
• Lead the creation, ongoing analysis, and maintenance of existing and future state process documents, guides, and training materials
• Lead and administer Legal technology and Project Management systems trainings
• Track, monitor, and suggest ServiceNow system workflow enhancements with internal IT and vendor developers
• Assist in the creation of new Knowledge Base materials in ServiceNow
• Support E-billing system admin duties
• Track, monitor, and suggest E-billing system enhancements with internal IT and vendor developers
• Support E-billing technology projects (ex. Matter Management Dashboard roll-out, AP Integration refresh)
• Create and submit Jira tickets for IT development
• Create, conduct, and coordinate user acceptance testing on various legal technology initiatives
• Act as the liaison with various stakeholders, including IT, as needed
• Project management of smaller Legal technology projects, ensuring that projects are delivered on-time, within scope and within budget
• Gather, document, and analyze business requirements and partner with Senior Manager of Legal Technology and IT and external service providers to recommend practical, innovative solutions
• Support and at times, lead New Hire Legal Technology overview training program
• Department-wide report creation and distribution
• Work closely with business partners to understand processes, gaps, and goals
• Use a variety of problem-solving skills to resolve issues with internal teams and stakeholders

Requirements

• 5+ years completing similar tasks to those above, and within a Legal environment, preferred
• Bachelor's degree required
• Experience with Legal technology and processes preferred
• Project Management qualifications preferred
• Ability to identify and manage cross-team and cross-project dependencies
• Ability to anticipate and address issues early with strong customer focus
• Strong analytical skills, including business case acumen
• Ability to balance and prioritize multiple projects for various internal customers
• Strong interpersonal and communication skills required
• Ability to make decisions independently, knowing how and when to escalate issues
• Experience working directly with business teams and stakeholders
• Expertise in Legal Service Delivery (ServiceNow), Knowledge Management (ServiceNow), and Matter Management systems (Onit)
• Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, Box
• Experience in Legal domain preferred, including but not limited to Corp Legal, Compliance, Privacy, Entity Management, and Billing

Nice-to-haves

• Experience with Tableau
• Project Management qualifications preferred