Legal Transcription Quality Assurance Representative (Remote)

About the position

The Legal Transcription Quality Assurance Representative at Veritext is responsible for overseeing the quality management program for legal transcription. This role involves reviewing legal transcripts, providing feedback to transcriptionists, and ensuring that all work meets established quality standards. The representative will work collaboratively with colleagues, manage communications professionally, and support transcriptionists throughout the process from scheduling to job completion.

Responsibilities

• Work collaboratively with colleagues, exhibiting company values.
• Ensure that all communications are handled in a professional, timely, and courteous manner.
• Communicate necessary information punctually, accurately, effectively, and report incidents to management.
• Welcome change and continuously work to enhance job knowledge while bringing value to role.
• Take ownership of your work; follow through until final resolution.
• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level two knowledge resource for transcriptionists regarding quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.

Requirements

• 2+ years transcription experience
• 2+ years' experience in legal field
• 1+ year transcription QA experience
• Experience providing written and in-person feedback
• Ability to proofread and edit documents effectively and efficiently
• Able to manage legal transcript content according to standards
• Able to manage simultaneous use of software applications
• Able to provide feedback in an effective and constructive manner
• Proficient in professional use of MS Office applications
• Advanced typing speed of 60+ WPM
• Superior written communication skills
• Advanced English language skills including grammar, punctuation and spelling
• Support-service oriented with strong interpersonal skills
• Dedicated professionalism with the ability to respond promptly and accurately
• Ability to retain details and process work accordingly
• Able to work independently in strict alignment with a team
• Excellent hearing and ability to easily discern details and speakers within audio recordings.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits
• Matched 401(k)
• Pet insurance
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance
• Short-term and long-term disability insurance
• Learning and development opportunities
• Veritext Summer Camp
• Generous employee referral program
• Tuition reimbursement program
• Employee contests
• Social opportunities