Leisure Sales Reservationist | REMOTE for Colorado Residents Only

$41,600 - $41,600/Yr

Hyatt - Oak Creek, CO

Full-time - Entry Level

Oak Creek, CO

Accommodation

About the position

The Leisure Sales Reservationist at Park Hyatt Beaver Creek is responsible for converting direct reservation requests into loyal hotel guests. This role emphasizes personalized service, accurate reservations, and effective communication with guests to enhance their experience. The position requires monitoring reservation conversion rates and upselling resort offerings, ensuring a high level of customer satisfaction.

Responsibilities

• Take reservations phone calls as needed
• Maintain high level of knowledge of the resort offerings, accommodations, and departments
• Provide assistance with commission payouts alongside Hyatt Commissions Desk
• Act as liaison between guest and operations regarding reservation details
• Handle any booking issues within Reservations Department and Front Desk
• Submit orders into hotel's amenity system for personalized amenities and cards for VIPs
• Attend regular training meetings with Reservation Supervisor to review booking trends and patterns
• Coordinate billing for clients as needed
• Post reservation deposits as needed
• Review reservations made daily and block accordingly
• Work with Director of Revenue on inventory issues and opportunities

Requirements

• Excellent attention to detail and exceptional organizational and time management skills
• Results-oriented with the ability to convey data-based information clearly
• Effective in handling workplace problems, including identifying and solving issues
• Refined verbal and written communication skills
• Proficient in general computer knowledge with advanced Excel skills
• 1+ years of hotel experience preferred
• Knowledge of Hyatt's reservation systems and procedures preferred
• HyRes knowledge preferred

Benefits

• Free employee meals in the cafeteria
• Discounted & Complimentary Hotel Room Nights
• Medical, Dental, and Vision Insurance for full-time colleagues
• Retirement savings plan
• 401k
• Basic Life Insurance
• 2 weeks of paid time off after the first full year
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Ski Pass