Lending Portfolio Specialist

First Bank & Trust - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Specialty Trade Contractors

About the position

The Lending Portfolio Specialist at First Bank & Trust Co. is responsible for assisting customers with lending and loan products, managing customer relationships, and supporting Loan Officers in their lending functions within the Banking Center. This role emphasizes exceptional customer service, compliance with lending policies, and collaboration with team members to achieve banking goals.

Responsibilities

• Provide exceptional service to existing customers and collaborate with Loan Officers for prospective customers seeking loans.
• Assist Loan Officers in managing the lending function and objectives of the Banking Center, including credit memos and correspondence, past dues, and loan exceptions.
• Coordinate loan workflow with Loan Officers, including collection of financial documentation for loan underwriting, ordering appraisals and title work, and other aspects of the loan origination process.
• Answer calls and provide loan support to Loan Officers and other Loan Associates as needed.
• Provide customers with loan applications and assist with the process.
• Discuss lending-related products, answer questions, and provide assistance for current and potential loan customers.
• Ensure compliance with lending policies, procedures, and regulatory requirements.
• Promote Banking Centers retail product goals by identifying and discussing the use of retail products with Loan Officers and loan customers.
• Work effectively with management, co-workers, and customers as a strong team player.
• Meet attendance and punctuality standards.

Requirements

• Previous banking experience or knowledge, preferably with exposure to lending areas.
• Associates or Bachelor's degree in Accounting, Finance, or other business-related area preferred.
• Experience or education in administrative, customer service, sales, or underwriting preferred.
• Experience in Jack Henry bank software and related programs is a plus.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to maintain a high degree of confidentiality.
• Strong analytical and problem-solving skills.
• Proficient in PC applications including Windows XP, MS Word, and MS Excel.

Nice-to-haves

• Experience in customer service or sales roles.
• Knowledge of lending policies and compliance regulations.