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Digital Federal Credit Union - Marlborough, MA
posted about 2 months ago
About the position
The Lending Risk Manager is responsible for overseeing all Quality Control/Assurance functions related to lending processes, including post-closing, pre-funding, compliance, vendor management, and member resolution. This role involves ensuring adherence to investor and company guidelines, managing audit processes, and providing actionable insights to the Director of Mortgage Lending. The Lending Risk Manager will also lead a team, implement policies, and drive continuous improvement in lending operations.
Responsibilities
- Ensure the department meets all investor and company guidelines for quality control/assurance performance metrics.
- Produce accurate and actionable information for the Director of Mortgage Lending.
- Manage and direct pre-funding, post-funding administration, servicing teams, and lending compliance.
- Track and manage the audit process, ensuring timely completion of audit findings.
- Implement tracking standardizations for quality performance tracking at the loan level.
- Gather and analyze QA & QC results, communicating findings and suggesting corrective actions.
- Make recommendations for mortgage servicing, compliance, and digital technology improvements.
- Project management of Credit Union initiatives as outlined by the Director of Mortgage Lending.
- Ensure regulatory requirements are up to date.
- Develop and inform the Lending Risk team through meetings, coaching, and training.
- Set individual goals for team members to meet department and organizational objectives.
- Conduct annual performance reviews for Lending Risk team members.
- Respond to internal and external member issues professionally and timely.
- Streamline processes and workflows to improve member services and provide recommendations for improvement.
- Assist in conducting in-house training for credit union personnel.
- Manage and coordinate activities according to established policies and procedures.
- Recommend and implement department operating policies and guidelines.
- Develop and implement controls for consistency and accuracy in processes.
- Supervise, coach, mentor, and motivate staff through performance management and development.
- Complete required Bank Secrecy Act training annually and maintain knowledge of current policies.
Requirements
- 5+ years' experience in managing quality control/assurance, compliance, and servicing functions.
- Experience with post-closing and pre-funding quality control processes.
- 1-3 years of previous supervisory experience.
- Excellent written and verbal communication skills.
- Ability to research and recommend policy changes and process improvements.
- Ability to facilitate meetings and develop management reports.
- Strong knowledge of mortgage loan products, policies, and procedures.
Nice-to-haves
- Experience in a credit union or banking environment.
- Familiarity with HMDA and Fair Lending regulations.
Benefits
- Competitive salary
- Hybrid work schedule
- Professional development opportunities
- Health insurance
- 401k plan
