LensCrafters - Team Lead

$44,283 - $73,008/Yr

Lenscrafters - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Team Lead at LensCrafters plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction. This position involves managing key optical and lab processes, assisting customers with their selections, and leading the team to achieve store success. The Team Lead is responsible for creating a safe working environment and ensuring that all eyewear meets optical standards and customer requirements.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Serve as a responsible alternate store key holder.
• Custom fit glasses and precisely place prescriptions in lenses (if applicable).
• Work with associates to strengthen their knowledge and skills related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Requirements

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills and problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Nice-to-haves

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Optical machinery/instruments experience.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Benefits

• Employee discount
• Health insurance
• Paid time off