LensCrafters - Team Lead

Lenscrafters - Downey, CA

Part-time - Entry Level

Downey, CA

501-1,000 employees

Ambulatory Health Care Services

About the position

The Team Lead at LensCrafters plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction. This part-time position involves managing key optical and lab processes, assisting customers with their selections, and supporting the sales team. The Team Lead is responsible for creating a safe working environment and ensuring that all eyewear meets optical standards.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Serve as a responsible alternate store key holder.
• Custom fit glasses and precisely place prescriptions in lenses (if applicable).
• Work with associates to strengthen their knowledge and skills related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment and demonstrate safe work practices.
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Requirements

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills and problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Nice-to-haves

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Optical machinery/instruments experience.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Benefits

• Employee discount
• Health insurance
• Paid time off