LensCrafters - Team Lead

EssilorLuxottica - New York, NY

Full-time - Entry Level

New York, NY

About the position

The Team Lead at LensCrafters plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction. This position involves managing key optical and lab processes to achieve store success while fostering a positive environment for both customers and team members. The Team Lead is responsible for guiding the team in providing high-quality eye care and optical services, ensuring that all eyewear meets optical standards and customer requirements.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder
• Custom fit glasses & precisely place prescription in lenses (if applicable)
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Nice-to-haves

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts