Lenscrafters - Assistant Manager

EssilorLuxottica - Salem, MA

Full-time - Entry Level

Salem, MA

501-1,000 employees

About the position

The Assistant Manager at LensCrafters plays a crucial role in supporting the Store Manager and acting as a business owner within the store. This position is focused on delivering exceptional customer service and achieving key performance metrics while fostering a positive team environment. The Assistant Manager is responsible for driving sales, managing store operations, and ensuring compliance with company policies.

Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs) including Comp Sales, % Sales to Plan, Conversion & Customer Count, and more.
• Strong understanding of retail business translating to positive sales and business results.
• Supports store business plans to maximize sales & profit.
• Partners with the store manager to lead & develop the team.
• Delivers clear, constructive, timely feedback and partners with Store Manager on development.
• Executes visual directives & maintains store appearance.
• Maintains positive working relationship with doctors.
• Promotes team compliance to all policies.
• Performs administrative duties.
• Works a flexible schedule, including nights & weekends.

Requirements

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Nice-to-haves

• College degree or equivalent.
• Previous experience in leadership position within retail & customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) &/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts