Lenscrafters - Team Lead

EssilorLuxottica - Madison, WI

Full-time - Entry Level

Madison, WI

501-1,000 employees

About the position

The Team Lead at LensCrafters plays a crucial role in delivering exceptional customer service and ensuring customer satisfaction. This position involves managing key optical and lab processes to achieve store success while also developing the skills of team members in the optical retail environment.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and assist sales associates
• Serve as a responsible alternate store key holder
• Custom fit glasses & precisely place prescription in lenses (if applicable)
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrating safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Nice-to-haves

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts
• Competitive bonus and/or commission plan