Children's Learning Centers of Fairfield County - Stamford, CT
posted 2 months ago
Full-time - Entry Level
Onsite - Stamford, CT
Social Assistance
About the position
The Level 1 IT Support Technician at Children's Learning Centers of Fairfield County (CLC) is responsible for providing essential technical support to ensure the smooth operation of the organization's IT systems. This role involves troubleshooting hardware and software issues, maintaining data integrity, and generating reports to improve IT processes. The position is onsite in Stamford, CT, and is ideal for individuals with a passion for technology and strong attention to detail.
Responsibilities
- Diagnose and resolve issues with computers, printers, peripherals, and other devices.
- Perform basic maintenance, setup, and configuration of hardware.
- Assist in troubleshooting software applications, operating systems, and network connectivity issues.
- Provide basic support for software installations and updates.
- Enter, update, and maintain accurate data within various IT systems and databases.
- Create and maintain regular reports, including IT asset management, incident reports, programmatic data and performance metrics.
- Analyze data and provide insights to improve IT processes.
- Participate in meetings to review data and attend training sessions as assigned.
- Maintain confidentiality regarding staff and family information.
- Complete annual mandated staff training.
Requirements
- High school diploma required; Associate's degree preferred.
- 1-2 years of general office experience required.
- Basic computer literacy in email, word processing, and internet navigation.
- Excellent written and oral communication skills.
- Strong organizational and interpersonal skills.
- Ability to manage priorities and various deadlines.
- High proficiency using Microsoft Office.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Generous vacation, sick time, and personal time
- Major Federal Holidays including the week of Christmas
- Weather-related closings
