Level 1 IT Technician - Cranbury, NJ

$36,000 - $42,000/Yr

It Network Solutions - Cranbury Township, NJ

Full-time - Entry Level

Onsite - Cranbury Township, NJ

Professional, Scientific, and Technical Services

About the position

The Level 1 IT Technician position at IT Network Solutions is designed for individuals looking to start their career in IT. This role involves providing technical support to end-users, troubleshooting hardware and software issues, and gaining exposure to various IT functions through on-the-job training. The company values its employees and offers a supportive environment for professional growth.

Responsibilities

• Provide technical support to end-users for hardware and software issues.
• Support M365 and G-Suite applications.
• Conduct onsite visits as needed for technical assistance.
• Set up and replace new computers.
• Provide general network or IT support.

Requirements

• High school diploma or GED required.
• 2 years of technical support experience required.
• 1 year of customer service experience required.
• Basic knowledge of computer management principles.
• Understanding of network administration concepts, including TCP/IP protocols.
• Familiarity with Active Directory for user account management.
• Proficient in troubleshooting computer hardware issues.
• Strong problem-solving skills with a focus on software troubleshooting.
• Understanding of IT infrastructure components and their interdependencies.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Professional development assistance