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Insight Global - Rockwall, TX
posted about 2 months ago
Full-time - Entry Level
Rockwall, TX
Administrative and Support Services
About the position
The Level 1 Technical Support Specialist at Insight Global will provide essential technical support to internal employees at a major International Manufacturing Infrastructure Technology company. This role focuses on troubleshooting various technical issues, ensuring smooth operations and user satisfaction within the organization.
Responsibilities
- Provide technical support troubleshooting to internal employees.
- Assist with password resets and connection issues.
- Resolve printer issues and other technical problems.
- Manage a high volume of support tickets efficiently.
- Reimage laptops for redeployment as needed.
Requirements
- 3+ years of experience as a Technical Support Specialist.
- Extensive experience supporting Microsoft products/programs.
- Strong communication and customer service skills.
- Ability to be agile and use deductive reasoning in problem-solving.
- Experience servicing a high volume of tickets.
- Previous experience reimaging laptops for redeployment.
- Ability to research and learn independently.
- Diploma, Degree or certificate in computer engineering, IT or a related field.
