Level 11 Front Office Coordinator

$37,440 - $45,760/Yr

BrightSpring Health Services - Holly, MI

Full-time - Entry Level

Holly, MI

Social Assistance

About the position

The Level 11 Front Office Coordinator at Rehab Without Walls Neuro Rehabilitation is responsible for managing administrative tasks in a medical office setting. This role involves welcoming patients, scheduling appointments, verifying insurance, and maintaining patient records, all while providing excellent customer service. The coordinator plays a crucial role in ensuring the smooth operation of the front office and supports the overall mission of the organization to provide neuro rehabilitation services.

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
• Receives referrals and understands type of insurance benefits available
• Verifies insurances and obtains authorization from insurance companies
• Schedules patient appointments
• Registers patients, checks patients in and out
• Collects copays at the time of each appointment and follows procedures for co-payment deposits
• Performs credit card transactions
• Maintains patient account balances
• Works with electronic medical records
• Files, faxes, and scans documents
• Manages and orders office supplies
• Completes billing and payroll data entry
• Schedules breaks and lunches with Aides to ensure front office is covered
• Maintains and develops referral source relationships
• Supports marketing and brand awareness, as needed
• Completes clinic opening and closing duties, as required
• Other duties as assigned

Requirements

• Minimum of Associate's Degree with business emphasis or significant directly related medical office experience
• Minimum of two years front and back medical office work experience
• Presents professional attitude, appearance, strong customer service skills and use of judgment
• Knows advanced computer software (Microsoft Office) and has data entry skills
• Excellent organizational, customer service, and oral/written communication skills