Level 2 IT Support Technician - Security Specialist

Riot Platforms - Corsicana, TX

Full-time - Entry Level

Hybrid - Corsicana, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

We are looking to add a Level 2 IT Support Technician - Security Specialist to our growing IT Support team. As a Level 2 IT Support Technician you will be responsible for ensuring the physical security and safety of our company's premises, assets, and employees. You will play a critical role in developing, implementing, and maintaining security protocols and procedures to safeguard our people and property. You will also provide Physical Security Support functions related to the activities and operations of Riot Platforms, Inc. This is a hybrid position based out of our Corsicana facility.

Responsibilities

• Provide support to users by being the first point of contact for error reporting.
• Resolve user technical issues related to computers, phones, tablets, and other office systems.
• Install and update company software and hardware as needed.
• Diagnose and resolve technical hardware and software issues on Windows and other operating systems.
• Contribute to creating and maintaining documentation for a knowledge base and self-service portal.
• Manage inventory and users in various systems.
• Assist the security team with regular security assessments of Riot Platforms' physical facilities to identify vulnerabilities and recommend necessary improvements.
• Assist with the support and maintenance of the Company's access control system and video management system, as well as the integration of other safety and security subsystems, i.e., intrusion detection.
• Use Physical Access Control System (PACS) to manage, operate, and maintain the physical security systems associated with the control and monitoring of the access control.
• Coordinate with guard services and alarm monitoring companies to ensure the efficient and effective provision of security services.

Requirements

• Associates or Bachelors degree in computer science or networking or equal number of years experience.
• 1+ years' experience with Windows and MacOS workstation support and security OR experience in Bitcoin Mining or Data Center Operations preferred.
• Basic networking knowledge or knowledge of Bitcoin Mining preferred.

Nice-to-haves

• Interest in learning new technologies and trying new methods and processes.
• Good organization, time management and prioritization.
• Good troubleshooting and problem-solving skills.

Benefits

• Competitive salary commensurate with experience.
• 401k plan with company matching.
• Great medical, vision, and dental plans to choose from.
• Long-term and Short-term disability.
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more).
• Flexible Spending Accounts.
• Generous PTO and Paid Holidays.
• A fun company culture with tremendous growth opportunities!