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Level 2 Network Operations Support Engineer
$65,000 - $85,000/Yr
Contour Data Solutions - Salt Lake City, UT
posted about 2 months ago
Full-time - Mid Level
Salt Lake City, UT
Professional, Scientific, and Technical Services
About the position
The Level 2 Network Operations Support Engineer at Contour Data Solutions is responsible for managing and maintaining networking equipment in a fast-paced environment. This role involves troubleshooting, change control, and providing support to both internal and external clients. The engineer will also mentor Level 1 team members and ensure high levels of customer satisfaction through effective communication and relationship building.
Responsibilities
- Manage day-to-day activities and maintenance of networking equipment.
- Serve as an escalation point and mentor for the Level 1 Team.
- Build professional relationships with clients to improve service satisfaction.
- Quickly resolve incidents submitted by clients and monitor alerts to preemptively address issues.
- Document IT environment, including system reviews and recommendations.
- Implement and support hardware such as servers, workstations, firewalls, and switches.
- Communicate with customers regarding incident progress and changes.
Requirements
- Bachelor's degree in engineering, computer science, management information systems, or related field preferred.
- 3+ years of experience in design, implementation, maintenance, and troubleshooting of large, complex IP-based networks.
- 3+ years of experience in Network Capacity Planning, Performance Monitoring/Management, and Network Design Architecture.
- 3+ years of experience with routing protocols (OSPF, BGP, EIGRP, etc.) and load balancing using BGP for dual ISP.
- Advanced knowledge of Quality-of-Service (QoS) and MPLS-based networks.
- Strong understanding of Cisco routers and switches in a corporate infrastructure.
- Experience with network security practices and tools.
Nice-to-haves
- Group Policy experience in pushing software to client computers.
- Experience with iPhone/iPad/Android devices.
- Experience supporting phone systems from Microsoft Teams.
- Experience with Apple computers in a networked environment.
- Intermediate knowledge of Windows server environment including Active Directory, DHCP, DNS.
Benefits
- Competitive salary between $65K-$85K.
- Health insurance coverage.
- Paid time off and holidays.
