Level 2 Service Desk Support (MSP)
Bowman Williams - Oak Brook, IL
posted 3 months ago
About the position
We are seeking two Level 2 Service Desk Engineers to join our expanding team. Our organization specializes in emerging and complex technologies, providing tailored solutions to clients ranging from small businesses to larger enterprises across various sectors, including retail, restaurants, non-profits, and government. We are committed to delivering top-tier solutions and invest in our employees' growth through continuous training and development. Our core services include Cloud Solutions, Managed IT Services, IT Consulting, and Project Management. Our engineers are regularly trained to stay current with the latest technologies and hold numerous certifications from leading industry providers. If you're passionate about technology and eager to grow in a dynamic environment, we'd love to hear from you!
Responsibilities
- Answer support calls and provide clients with remote support
- Administer and troubleshoot M365
- Troubleshoot networks
- Provide support through Azure Entra ID
- Support client networks
- Troubleshoot VMware & Hyper-V
- Assist with projects (client onboardings and cloud migrations)
Requirements
- Minimum of 3 years' experience in Microsoft cloud administration
- At least 2 years working within a Managed Service Provider environment
- Experience with Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
- Experience with Active Directory
- Experience with Cloud M365, Azure
- Experience configuring firewalls
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid holidays
