Level 2 Service Desk Support (MSP)

$60,000 - $75,000/Yr

Bowman Williams - Oak Brook, IL

Full-time - Mid Level

Hybrid - Oak Brook, IL

Professional, Scientific, and Technical Services

About the position

We are seeking two Level 2 Service Desk Engineers to join our expanding team. Our organization specializes in emerging and complex technologies, providing tailored solutions to clients ranging from small businesses to larger enterprises across various sectors, including retail, restaurants, non-profits, and government. We are committed to delivering top-tier solutions and invest in our employees' growth through continuous training and development.

Responsibilities

• Answer support calls and provide clients with remote support
• Administer and troubleshoot M365
• Troubleshoot networks
• Provide Support through Azure Entra ID
• Support Client Networks
• Troubleshoot Vmware & HyperV
• Assist with projects (client onboardings and cloud migrations)

Requirements

• Minimum of 3 years' experience in Microsoft cloud administration
• At least 2 years working within a Managed Service Provider environment
• Experience with Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
• Experience with Active Directory
• Experience with Cloud M365, Azure
• Experience configuring firewalls

Benefits

• Onsite training and ongoing career development
• Significant advancement opportunities for outstanding performers
• Health Insurance Plans with employer participation
• Dental & Vision plans
• 401K with employer match participation
• PTO & Paid Holidays
• Hybrid Work Environment
• Short and Long Term Disability coverage paid for 100% by employer
• Life Insurance coverage paid for 100% by employer
• Company Team Lunches provided every Friday
• Company Outings & Company Parties