Level 3 IT Technician

$65,000 - $75,000/Yr

Allierad - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Level 3 IT Technician position at one of Houston's leading managed service providers involves providing high-quality IT services and technical assistance to clients. The role requires a self-motivated individual who can handle various IT scenarios and ensure client satisfaction through efficient service delivery.

Responsibilities

• Ensure each client's experience meets or exceeds their expectations
• Enter DAILY time entry accounting for at least 9 hours (8 work hours and 1 hour lunch)
• Thoroughly and accurately document Client Networks
• Install, configure and troubleshoot VoIP telephone systems
• Handle T&M service requests
• Install, configure and troubleshoot business continuity and disaster recovery
• Install, configure and troubleshoot Google Workplace and Microsoft 365
• Install, configure and troubleshoot computer hardware including video cards, NICs, sound cards, hard drives and other equipment
• Install, configure and troubleshoot Network Servers (Experience with Windows Server is preferred)
• Take ownership of tasks and follow through to ensure complete resolution
• Work well in highly stressful situations
• Work independently while contributing to the team
• Quickly learn new technologies using self-study materials and research
• Articulate technical information clearly and simply to non-technical people
• Enjoy sharing information, supporting others, and working on a team to achieve team goals
• Participate with On-Call rotation

Requirements

• Engineer with at least five years' experience
• Minimum 2 years' experience - Cisco Switching, VLAN, Routing, Firewall Support
• Minimum 2 years' experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years' experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Minimum 2 years' experience - Azure/AWS
• At least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
• Solid dependable engineer who follows directions and maximizes billing opportunities
• Consistently receives positive feedback from clients
• Able to lift PC equipment (50lbs) and run local cabling
• Must have reliable transportation

Nice-to-haves

• Bachelor's Degree (Preferred)
• Customer service: 2 years (Required)
• English (Required)

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan