Level 3 (Tier 3) Network / Server / Cloud Support Technician

$72,000 - $84,000/Yr

Switch Technologies - U.S. - Valley Stream, NY

Full-time - Mid Level

Valley Stream, NY

Professional, Scientific, and Technical Services

About the position

We are seeking a Tier 3 Support Technician to provide high-level support for various IT environments, manage lower-level technicians, and interface with end users. This role involves troubleshooting technical problems, managing both wireless and wired networks, and overseeing server and desktop environments.

Responsibilities

• Provide support for high-level systems and manage lower-level technicians.
• Identify, research, and resolve technical problems in various IT environments.
• Interface with end users and provide first-level management for other employees.
• Manage wireless and wired networks as well as server/desktop environments.

Requirements

• Fluency with Windows desktop/server environments.
• Experience with VMWare virtualization, Microsoft 365 Cloud, and Google Workspace.
• Knowledge of Active Directory, GPO's, DNS, DHCP, and backup services.
• Good understanding of the physical aspects of networking to troubleshoot end user connectivity issues.
• Ability to design/create/distribute images to desktop computers.
• Familiarity with next generation AV and Managed Detection & Response.
• Ability to maintain proper work guidelines and company procedures when not under immediate supervision.

Nice-to-haves

• Experience with Microsoft 365, Barracuda Products/Services, G-Suite, VMWare, and Dell Group Manager.
• Familiarity with Windows OS, Microsoft Solutions, and Smart Notebook.
• K-12 experience is a plus.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Bonus based on performance
• Company parties