Leake & Watts Services - New York, NY
posted 3 days ago
About the position
As part of Rising Ground's Immigration Services, the From Hope-to-Hope program focuses on supporting Unaccompanied Children (UC) and their sponsors through a national initiative in collaboration with the Office of Refugee Resettlement (ORR). This program provides two critical services designed to ensure the safety, stability, and long-term success of these children and their families. The first component, Home Study (HS), involves evaluating the safety and suitability of potential sponsors before a minor is discharged from ORR care. HS workers conduct detailed assessments, including interviews with both the sponsor and the child, home inspections, and evaluations of the sponsor's ability to provide a safe, stable environment. These findings are compiled into a comprehensive report submitted to ORR, which informs decisions about the minor's placement. The second component, Post-Release Services (PRS), offers continued support to UCs and their sponsors after reunification. PRS caseworkers help families connect with essential resources, such as legal representation, healthcare, mental health services, educational opportunities, and community programs. They also monitor the well-being of the child, ensuring their safety and that sponsors meet their responsibilities.
Responsibilities
- Directly supervise a team of PRS Case Workers through individual and group supervision.
- Ensure caseworkers are in compliance with all mandates required by ORR.
- Reviews reports for accuracy and provides feedback to the team to ensure compliance and quality standards.
- Facilitates team meetings to discuss best practices, successes, and barriers to success.
- Oversees All Case Management Requirements for Children on Caseload and covers when PRS Case Worker is not available.
- Ensures that caseworkers develop and maintain contact with UC and their families/sponsors as required by ORR.
- Ensures that all approved PRS services are initiated in a timely manner for all UC in each PRS caseworker's caseload according to Levels 1-2 services.
- Supervises the documentation of UC contacts and other case-required paperwork in an accurate and timely manner in accordance with regulations.
- Assists caseworkers in connecting UC to medical, educational, legal, and other needed services upon release from the care provider's care.
- Works collaboratively with other program leads, staff and stakeholders.
- Participates and attends all required program-related meetings and conferences.
- Works effectively with other professionals in the field.
- Maintains knowledge of issues affecting UC and stays up to date on ORR policies.
- Steps to assist staff with any issues they may be facing, including home visits or providing support on case-related matters.
- Participate in an on-call rotation to provide support during emergencies or critical situations.
- Provides after-hours, weekend, and holiday support as needed to ensure continued care and assistance for UC and their sponsors as well as support for the workers.
- Manages staff time schedules, approves and tracks overtime requests, and coordinates staffing adjustments to ensure adequate coverage and alignment with program needs and budget constraints.
- Participates in ongoing trainings for professional growth and to stay current with best practices in supervision.
- Assists with the ongoing training of staff and new team members and helps identify any new training opportunities beneficial to the team.
- Works with the Quality Improvement team to discuss trends, best practices, and implement strategies to enhance team performance and service delivery, as well as to gather data for the completion of quarterly reports.
- Provides regular audits of the UC portal, case files, and overall work performance of team members to ensure compliance and quality standards.
- Oversee all mandated reporting duties for the team, ensuring that all concerns related to child safety or well-being are reported accurately and within required timeframes.
- Ensure that the team is knowledgeable and compliant with various state-specific procedures regarding educational laws, child abuse and neglect laws, labor laws, and other regulations.
- Facilitates and participates in monthly team meetings, program staffing, and case staffings, either in person or virtually, as needed and requested.
- Assists with other duties as requested by the Director, Vice President of the program, or other program leads.
Requirements
- Bachelor's degree in social work, behavioral sciences, or a related field (Master's degree preferred).
- Minimum of three years of supervisory and/or case management experience.
- Knowledge of child welfare, immigration-related legislation, and issues affecting UC's.
- Experience in providing PRS or working with immigrant populations is highly desirable.
- Strong leadership, organizational, and communication skills.
- Ability to review and provide feedback on case documentation and reports accurately and thoroughly.
- Proficiency in Microsoft Office Suite and other case management systems.
- Bilingual in English and Spanish required.
- Capacity to manage time effectively and handle multiple responsibilities in a fast-paced environment.
- Willingness to participate in a 24/7 on-call rotation and provide after-hours support as needed.
Benefits
- Full-time position with an annual salary of $77,555.92.
- Flexibility for after-hours, weekend, and holiday support as needed.
- Hybrid role requiring three in-office days and two remote days per week.
