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Level II IT Technician: On-site & Remote Support Position
$45,760 - $56,160/Yr
Rnc - Kansas City, MO
posted 3 months ago
Full-time - Entry Level
Remote - Kansas City, MO
Specialty Trade Contractors
About the position
RNC, Inc. is seeking a Level II IT Technician to provide on-site and remote support. The ideal candidate will possess strong technical skills, excellent customer service abilities, and the capacity to work under pressure while managing multiple tasks. This role requires a minimum of 3-4 days a week on-site presence in Irvine, CA, and effective communication with non-technical clients is essential.
Responsibilities
- Serve as an escalation point for Help Desk tickets.
- Support, troubleshoot, research, and resolve computer hardware and software problems related to operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.
- Build, configure, and modify workstations, including installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications.
- Perform maintenance tasks and configuration with desktop management software tools including software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers.
- Establish and maintain user accounts and passwords in accordance with company information security guidelines.
- Manage support tickets and escalation.
- Respond to system alerts, outages, and service requests.
Requirements
- Minimum of 2 years of IT experience in a business environment (preferred).
- Strong Microsoft Active Directory experience.
- Knowledge of Office 365 and Azure.
- Experience with Meraki and Datto products.
- Familiarity with SharePoint, OneDrive, and Teams.
- Experience with ITGlue.
Nice-to-haves
- Experience with Autotask and ConnectWise.
- 2-3 years of Managed Service Provider (MSP) experience preferred.
Benefits
- PTO
- Paid Holidays
- Health Insurance
