Library Assistant II (Circulation)

About the position

The Town of Brookline is seeking a customer service-oriented Library Assistant II for the Circulation department at the main library in Brookline Village. This role involves performing various administrative and support tasks to ensure efficient library operations and excellent service to patrons.

Responsibilities

• Performs circulation duties including checking materials in and out, registering new borrowers, and processing new materials.
• Withdraws obsolete materials and shelves and repairs library materials.
• Processes reserve and overdue notices and manages book drop and route-in materials for timely services.
• Maintains records of activities related to circulation and patron services.
• Provides readers' advisory and may offer reference services and information services to library patrons, both in person and over the phone.
• Answers questions regarding the library's collection, policies, and procedures.
• Assists the public in using online catalogs and Internet access.
• May oversee and instruct work-study students, volunteers, and part-time staff.
• Performs a variety of administrative and support assignments, including public relations work and planning special events.

Requirements

• High school diploma or GED.
• One to two years of experience in a similar role or working with the public preferred.
• Knowledge of library policies and procedures, including automated circulation systems and information technology.
• Ability to interact tactfully and appropriately with library patrons.
• Ability to work with detail and handle multiple tasks simultaneously.
• Ability to learn computer operations and related library databases.
• Ability to operate library equipment.
• Good customer service skills and strong oral and written communication skills in English.
• Demonstrated computer skills.

Benefits

• Collaborative and supportive work environment
• Opportunity to make a significant impact in the community
• Valued diversity and inclusion in the workplace