Licensed Account Representative (Call Center/ Customer Service)- Hammonton

$48,642 - $48,642/Yr

Njm Insurance Group - Hammonton, NJ

Full-time - Entry Level

Hammonton, NJ

Insurance Carriers and Related Activities

About the position

NJM Insurance Group is seeking Licensed Account Representatives for their Contact Center, where customer service excellence is paramount. This role involves assisting policyholders with setting up new policies, completing transactions, and addressing coverage and billing inquiries. The position offers a hybrid work schedule after training and includes comprehensive training and professional licensure support.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
• Demonstrate effective time management to achieve performance goals/targets.
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

• Excellent verbal and written communication skills.
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
• Accurate keyboarding skills.
• Superior listening skills.
• Strong multi-tasking ability.
• Prior customer service or contact center experience.
• High School Diploma or GED is required; an associate's or bachelor's degree is desired.
• Quiet, distraction-free work area at home.
• Bilingual skills are valued, but not required.
• Personal Lines Authority License is a plus.

Nice-to-haves

• Bilingual skills are valued, but not required.
• Personal Lines Authority License is a plus.

Benefits

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Plus, additional company discounts for items like travel, service, car rental and more!