Licensed Customer Service Representative

$40,000 - $55,000/Yr

Unclassified - Coral Gables, FL

Full-time - Entry Level

Coral Gables, FL

About the position

The Licensed Customer Service Representative at Allstate Insurance Agency will be responsible for managing the day-to-day servicing of insurance policies, assisting policyholders, and supporting agents. This role is crucial in providing exceptional customer service and ensuring client satisfaction in a full-service insurance environment.

Responsibilities

• Assist policyholders with insurance inquiries, billing, policy updates, and coverage explanations
• Identify and discuss cross-sale opportunities with existing clients
• Provide administrative support to agents and office staff as needed
• Manage office operations, including scheduling appointments and maintaining records
• Handle incoming client calls and emails, ensuring prompt and professional service
• Process renewals, endorsements, and other policy-related changes

Requirements

• Active 4-40 Customer Representative license or 20-44 Personal Lines Agent license
• Minimum of 2 years of insurance experience, preferably in personal lines insurance
• Strong customer service and organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Nice-to-haves

• Experience with Allstate insurance products

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Opportunities for advancement
• Bonus based on performance
• Competitive salary
• Training & development