Licensed Health Insurance Specialist

Mci World

Full-time - Entry Level

Remote

5,001-10,000 employees

Administrative and Support Services

About the position

The Licensed Health Insurance Specialist is a full-time role at MCI, a leading Business Process Outsourcing (BPO) company. This position is crucial for educating and guiding customers in selecting the most suitable health insurance policies. The specialist will engage with customers, ensuring compliance with insurance regulations while delivering high-quality service to enhance customer satisfaction and retention.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule
• Strong analytical and problem-solving skills
• Ability to multitask effectively
• Dependable in completing assignments and maintaining attendance
• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds
• Two 21” monitors are needed
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
• Must provide your own headset.

Benefits

• Competitive compensation packages
• Professional development opportunities
• Collaborative work environment that values diversity and inclusion