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Licensed Insurance Customer Service Representative
$43,680 - $43,680/Yr
Emmanuel Basurto Insurance Agency Inc. - Oxnard, CA
posted about 2 months ago
Full-time - Entry Level
Oxnard, CA
About the position
The Licensed Insurance Customer Service Representative at Emmanuel Basurto Insurance Agency Inc. is responsible for providing exceptional customer service to clients and policyholders. This role involves creating insurance policies, advising clients on coverage options, and resolving billing issues. The representative will also handle inquiries and complaints, ensuring a client-first approach in a fast-paced, modern office environment.
Responsibilities
- Answer incoming call center questions about insurance policies and coverage issues.
- Demonstrate accuracy in processing client policy modifications based on the data given.
- Verify new customers' coverage and present policyholders with proof of insurance paperwork.
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all available resources.
- Handle complaints, present appropriate solutions, and follow up to ensure that issues have been resolved.
Requirements
- Bilingual (English/Spanish) required.
- High school diploma or GED required.
- Previous customer service experience required.
- Must have an active Property & Casualty Insurance License.
- Excellent active listening, interpersonal, and communication skills.
Nice-to-haves
- Knowledge of insurance products and policy schedules is preferred.
Benefits
- Paid training
- Health insurance
- Dental insurance
- Paid time off
- On-the-job training
- Vision insurance
