Licensed Insurance Customer Service

$50,000 - $60,000/Yr

Ellis Wester - State Farm Agency - Jonesboro, GA

Full-time - Entry Level

Jonesboro, GA

About the position

The Licensed Customer Service Representative at State Farm Agency is a key role focused on providing exceptional customer service and support to clients. This position requires a valid Property and Casualty license and involves engaging with customers to address their insurance needs, ensuring a positive experience while contributing to the growth of the agency.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate customers about insurance options using a customer-focused, needs-based review process.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Active Property and Casualty license (required)
• Life & Health license (must be able to obtain)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent

Nice-to-haves

• Bilingual English/Spanish (preferred)

Benefits

• Base Salary with Commission/Bonus
• Valuable experience
• Growth potential/Opportunity for advancement within the office