Licensed Insurance Customer Service

$30,000 - $45,000/Yr

Alexis Harris - State Farm Agency - Tamarac, FL

Full-time - Entry Level

Tamarac, FL

About the position

The Licensed Customer Service Representative will join a successful State Farm Agent's team, focusing on providing exceptional customer service and support. This role is essential for establishing and maintaining customer relationships, addressing inquiries, and educating clients about insurance options. The position offers opportunities for growth and advancement within the agency.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Active FL 2-20 Property & Casualty license
• FL 4-40 Customer Representative license
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent

Benefits

• Salary plus Bonus
• Paid Time Off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within the office