Licensed Optician - Brockton, ma - Lenscrafters

EssilorLuxottica • Brockton, MA

445d

About The Position

The Licensed Optician at LensCrafters plays a crucial role in delivering exceptional customer service and high-quality eyewear. This position involves fitting glasses, managing customer expectations, and ensuring that all eyewear meets the required standards. The optician will also contribute to the store's overall appearance and maintain a safe working environment while striving to achieve brand KPIs and competencies.

Requirements

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills - ability to use and carry an iPAD/tablet.
• Familiarity with POS, computers, and calculators.
• Embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome all customers and set expectations with them.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen.
• Take and record measurements, accurately adjust/fit eyewear with attention to detail.
• Ensure finished eyewear meets standards and customer needs.
• Assist team with complex product needs and prescriptions.
• Utilize technology accurately and thoroughly despite time pressure and customer volume.
• Demonstrate exceptional product knowledge and use appropriate tools.
• Proactively explore root causes of issues and ensure customer satisfaction.
• Multi-task, prioritize, and manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs and competencies.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Be resourceful and self-motivated with a desire for continual learning and improvement.
• Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees