Licensed Practical Nurse/Certified Medical Assistant

About the position

The Licensed Practical Nurse/Certified Medical Assistant provides patient care, which is appropriate to the patient's age, diagnosis, symptoms, physician orders and following established policies and procedures. They create a patient centered environment for all patients. The LPN/Certified Medical Assistant role is eligible for employer provided Tobacco Treatment Specialist training within 12-18 months of being hired.

Responsibilities

• Review and comply with regulatory standards.
• Strict adherence for privacy and confidentiality, for both patients and employees of Spectra Health.
• Champion Spectra Health's organizational values of Compassion, Trust, Respect, Equity, and Inclusivity.
• Affirm Spectra Health's culture of safety by demonstrating actions and behaviors that consistently contribute to a positive and safe work environment for our employees and guests.
• A positive approach to teamwork, building collaborative positive relationships throughout the organization in order to share knowledge and experience.
• Ability to work independently.
• Be part of the solution, supporting change and participating in activities to promote organizational leadership.
• Make decisions based on what's best for Spectra Health's patients.
• Attend mandatory trainings and attend at least 80% of departmental meetings.
• Adhere to all Spectra Health's policies and procedures and serves as a departmental champion of Spectra Health's Compliance Program activities.
• Obtain chief complaint from patients using information from patient/patient's family and previous medical records.
• Schedule lab work, test, procedures or surgeries according to standards; appointments.
• Completes and codes laboratory and radiology requests and obtains waivers from patients as necessary.
• Complete training and perform CLIA waived labs tests as allowed by certification/license.
• Identifies significant changes or high-risk situations in patient's condition and takes appropriate actions as evidenced in reporting and documentation.
• Provides triage for urgent patient calls and discussion with provider.
• Prepares patients for exams and assists with procedures as provider requests.
• Maintains an efficient flow of patients.
• Administers medications.
• Answers telephone, routes call and takes accurate and complete phone messages for the provider and relays information in a prompt manner following policy.
• Provides patient/patient's family with appropriate education based on identified needs to optimize patient/patient's family understanding and documents response according to standard operating procedure.
• Documents in the EHR all authorized medication refills and instructions given.
• Completes all charting and documentation.
• Notifies Nurse Manager of any complaints, unsatisfactory outcomes or special requests.
• Notify patients of lab reports when requested by provider.
• Schedules referral appointments and obtains all necessary information for the patient and tracks for appropriate follow-up.
• Adjusts own schedule to meet fluctuation in workload.
• Prepare instruments for CSR.
• Communicate supply needs to appropriate staff to ensure timely restock of supplies.
• Check Meds and supplies for outdates.
• Other duties as assigned such as phlebotomy, scanning, performing EKGs.
• Basic knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook.
• Ability to work on local desktop and in remote desktop sessions.
• Basic computer hardware knowledge.
• Ability to gain proficiency in VCHC's organizational software programs including but not limited to the electronic medical or dental records, practice management systems, and multiple web-site accounts.

Requirements

• Graduate of a one or two-year program leading to a degree in Medical Assisting.
• Certified Medical Assistant or Registered Medical Assistant.
• Certified by the North Dakota Department of Health as a Certified Nursing Assistant or registered by North Dakota Board of Nursing as a Nursing Assistant or must obtain within the first four (4) months of employment.
• Holds current valid North Dakota license as a LPN.

Nice-to-haves

• Experience working as a Medical Assistant with a physician or mid-level provider.
• One to two years clinical nursing experience, preferably in a clinic setting.