Licensed Property & Casualty Agent - Pet Insurance (Remote in Florida)

Chewy - Plantation, FL

Full-time

Remote - Plantation, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Licensed Property & Casualty Agent position at Chewy involves joining the pet insurance team to help pet owners protect their furry companions. The role focuses on educating customers about pet insurance policies, tailoring coverage plans to meet individual needs, and guiding them through the enrollment process. This remote position requires a Property & Casualty insurance license and a passion for helping animals.

Responsibilities

• Answer inbound warm leads from potential customers interested in pet insurance policies.
• Utilize a consultative style to understand customer needs and tailor insurance solutions accordingly.
• Present the value of pet insurance policies, emphasizing benefits over price.
• Maintain call control and guide conversations towards successful enrollment.
• Provide detailed information about policies, coverage options, and address customer questions or objections.
• Overcome objections with confidence and empathy to instill trust in customers.
• Utilize assumptive closing techniques to guide customers through the enrollment process.
• Accurately enroll pets in policies, ensuring all necessary information is collected and documented.
• Meet and exceed enrollment targets and objectives.
• Use creativity and critical thinking to research and problem-solve for customers.
• Develop a working knowledge of Chewy's pet health insurance plans to recommend the best options.
• Consistently offer understanding, active listening, patience, empathy, and kindness to customers and team members.
• Learn and operate within Chewy and third-party insurance partner technologies to provide a consistent customer experience.
• Handle healthcare and customer service contacts as business needs require.

Requirements

• Must have and maintain a Property & Casualty Insurance license in your home state.
• 2+ years of experience in an insurance sales-based role preferred.
• Must be able to obtain non-residence licensure in all 50 US states.
• 2+ years of customer service experience.
• Excellent communication skills with a customer-centric approach.
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• Proven track record of quality, productivity, and understanding customer needs.
• Strong ability to handle objections and turn them into opportunities.
• Positive attitude, adaptability, and willingness to learn and grow.
• Proficiency in basic computer applications and data entry.
• Demonstrated ability to multi-task in a fast-paced environment.

Nice-to-haves

• Familiarity with the insurance industry, particularly pet insurance.