Licensed Reverse Mortgage Loan Officer - Inside

About the position

We are looking for top licensed retail loan officers to join LBF. Licensed Reverse Mortgage Loan Officers at LBF are assured company-provided qualified leads with no self-sourcing for business or cold calling required. Communicates professionally and clearly to clients when explaining reverse mortgages. Using leads developed by the Company, calls on prospective clients and introduces them to LBF, the reverse mortgage, and qualifies for counseling session and application. As appropriate and allowed, collects pertinent information from client and originates Reverse Mortgage. Performs and sends all paperwork necessary and provides excellent customer service and follow up. Partners with internal operations to consistently produce clean files. Explains to clients over the phone on how to complete applications, ensuring all paperwork and signatures needed to process the reverse mortgage are collected timely and accurately. Maintains timely and accurate records of all customer activity within our CRM Velocify. Uses a computer proficiently. Maintains licensing requirements.

Responsibilities

• Communicate professionally and clearly to clients when explaining reverse mortgages.
• Call on prospective clients using leads developed by the Company.
• Introduce clients to LBF and the reverse mortgage process.
• Collect pertinent information from clients and originate Reverse Mortgages.
• Perform and send all necessary paperwork and provide excellent customer service and follow up.
• Partner with internal operations to consistently produce clean files.
• Explain to clients over the phone how to complete applications.
• Ensure all paperwork and signatures needed to process the reverse mortgage are collected timely and accurately.
• Maintain timely and accurate records of all customer activity within our CRM Velocify.
• Use a computer proficiently.
• Maintain licensing requirements.

Requirements

• Ambition, motivation and drive.
• Excellent written & verbal skills.
• Excellent customer service & listening skills.
• Time management & recordkeeping skills.
• Ability to learn and retain information.
• Ability to maintain NMLS license.
• Must have a positive attitude and patience.

Benefits

• Competitive compensation plan including base salary plus commission.
• Full benefits package.
• 401k match.
• Paid time off.
• Best-in-class health plans (medical, dental, vision, HSA, and FSA).
• Generous PTO.
• Paid holidays.
• Company-paid life insurance.