LIFT Academy Crew Scheduler

Republic Airways - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Air Transportation

About the position

The Crew Scheduler at LIFT Academy serves as a vital front-line liaison to staff, students, and guests, ensuring excellent customer service and effective problem-solving. This role is crucial in supporting the operations and maintenance departments by scheduling students and aircraft to meet immediate operational needs. The scheduler is responsible for maintaining accurate records and generating reports for departmental leadership regarding daily activities and performance metrics. In this position, the individual will enter and audit required student documents in the recordkeeping system, assign and reassign aircraft to reservations to maximize efficiency while adhering to maintenance requirements, and act as a liaison between students and instructors for the delivery and receipt of necessary documents, including temporary airman certificates and badges. The scheduler will also handle the procurement of aircraft fuel, hotel accommodations, and transportation for students and staff, monitor the daily schedule, and finalize it while recording any non-compliance issues. The role requires the scheduler to post open flying opportunities daily, fill these slots, and assign flights to cover instructor absences. Additionally, the scheduler will monitor VHF operations radio frequency, ensure compliance with FAA regulations and company policies, and assign training reservations to qualified instructors to ensure timely departures. Quick recovery of open flying due to irregular operations will be coordinated with guidance from the Scheduling Coordinator, and the scheduler must anticipate operational disruptions and propose cost-effective solutions. Timely communication of changes to the published schedule to crewmembers is essential, as is assisting with the on-the-job training of new hire schedulers. The position demands exceptional customer service skills, providing 22/7 support to students and instructors by processing sick calls and general schedule inquiries, while maintaining a strong working knowledge of federal aviation regulations and schedule requirements. Collaboration with internal departments is necessary to ensure a safe, efficient, and reliable operation, all while upholding Republic Airways' guiding principles.

Responsibilities

• Serve as front-line liaison to LIFT Academy staff, students, and guests through excellent customer service and problem-solving.
• Provide support for operations and maintenance departments by scheduling students and aircraft to meet short-term operational needs.
• Maintain records and create reports for departmental leadership on daily activities and performance.
• Enter and audit required student documents in recordkeeping system.
• Assign and reassign aircraft to reservations to maximize efficiency while ensuring maintenance requirements are met.
• Serve as liaison between students and instructors to deliver and receive documents as necessary.
• Purchase aircraft fuel, hotel rooms, and transportation for students and staff.
• Monitor daily schedule and finalize it while recording non-compliance.
• Post open flying daily, fill open flying, and assign flights to cover instructor absences.
• Monitor VHF operations radio frequency and ensure compliance with applicable FAA regulations and Company policies.
• Assign all training reservations to a qualified instructor for an on-time departure.
• Coordinate quick recovery of open flying due to irregular operations with guidance from the Scheduling Coordinator.
• Anticipate operational disruptions and propose cost-effective solutions.
• Implement time-sensitive decisions to solve disruptions to the daily flight schedule.
• Ensure changes to the published schedule are communicated to crewmembers in a timely manner.
• Assist with on-the-job training of new hire schedulers.
• Provide 22/7 support to students and instructors by processing sick calls and general schedule inquiries.
• Provide exceptional and timely customer service to instructors and students.
• Maintain a strong working knowledge of federal aviation regulations and schedule requirements.
• Collaborate with internal departments for a safe, efficient, and reliable operation.

Requirements

• Minimum of a High School Diploma or GED equivalent.
• One year previous customer service or call center experience.
• Remarkable customer service experience with a stable work history and reliable attendance.
• Ability to thrive in a high-stress, high-volume working environment.
• Critical thinking with a passion for problem-solving and attention-to-detail.
• Ability to multitask while maintaining a sense of urgency and follow-through.
• Excellent verbal and written interpersonal communication skills.
• Comfortable working with a variety of variables in situations with limited standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-motivated and able to work individually and within a team environment.
• Experience in Windows OS, including Microsoft Office Suite and various web browsers.
• Ability to speak, read, understand, and write English.
• Ability to sit or stand at a workstation for 10-hour shifts.

Nice-to-haves

• Bachelor's degree in Aviation.
• Previous airline experience.
• Desire to expand operational knowledge and grow professionally within Republic.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• 401k retirement savings plan.
• Flexible scheduling options.