LIHTC Chief Operating Officer (Flexible Hybrid)

Fannie Mae - Washington, DC

Full-time - Senior

Hybrid - Washington, DC

Credit Intermediation and Related Activities

About the position

In this compelling leadership position, you will lead efforts to oversee customer network development and customer support activities, as well as support customer engagement opportunities on the LIHTC (Low Income Housing Tax Credit Team) team. Additionally, you will be responsible for planning, directing, or coordinating operational activities and advancing strategic priorities for the team with the help of executives and staff managers.

Responsibilities

• Support the development of partner relationships across business units and/or partner accounts and strive to do what's right for our stakeholders.
• Identify executives, managers, and team members to support business relationships.
• Provide direction to the LIHTC team to promote Fannie Mae's products and services to ensure people across the country have access to affordable financing opportunities.
• Collaborate in developing strategic direction for, and execution of operational activities.
• Manage and oversee work of employees aligned to the oversight of the data needs of the team, including our internal system of record (MRI).
• Monitor business unit performance. Track progress, allocate resources and workflow. Insure effective conflict resolution. Support internal and external stakeholder needs.
• Communicate direction and priorities for the team, providing coaching and development to direct reports as well as other team members.
• Participate in the performance management process. Provide for professional or technical growth through assignment, mentoring, or training.
• Coordinate with other key internal stakeholders, including Sponsor Surveillance, Legal and Risk to ensure compliance with all applicable policies and procedures.
• Provide strategic insight, subject matter expertise, best practices, and recommendations for teams across the organization.
• Oversee and prepare periodic and ad hoc reporting for internal and external stakeholders, including FHFA.
• Report to senior management on business unit's performance and activities.
• Provide LIHTC subject matter expertise, best practices, and recommendations to leadership.
• Support achievement of overall team goals and ensure team members have the resources needed to achieve them.
• Work with Chief Credit Officer and Enterprise Risk Management to develop and manage risk policies, standards and guidelines for the LIHTC business.
• Oversee quarterly reviews and annual business planning process.

Requirements

• 8 years of relevant experience in the multifamily business.
• LIHTC experience is required.
• Strong leadership skills to include leading teams, giving feedback, facilitating meetings, and coaching and mentoring.
• Proven experience efficiently managing critical projects and tight timelines.
• Adept at managing project plans, resources, and people to ensure successful project completion.
• Experience improving and overseeing operations to ensure operational excellence.
• Experience identifying and selecting strategic options and identifying resources to meet the defined objectives.
• Experience gathering accurate information to explain concepts and answer critical questions.
• Strong verbal, written and presentation communication skills.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Skilled in Microsoft Excel and PowerPoint.

Nice-to-haves

• Bachelor's degree or equivalent; master's degree preferred.
• Skilled in documentation and database reporting for the purposes of analysis and decision-making with the use of relevant software.
• Prior people management experience is strongly preferred.
• Experience helping an organization to plan and manage change in an effort to meet strategic objectives.
• Experience with risk assessment and risk management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

Benefits

• Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.