Line Customer Service Representative (Contingent) - Houma, LA - 5x2

Full-time - Entry Level

Houma, LA

Air Transportation

About the position

The position involves assisting with the handling of baggage and cargo, ensuring they are tagged and stored correctly in the baggage holding area. The role requires close collaboration with Customer Service Representatives (CSR) to ensure that baggage and cargo are pulled and loaded onto the correct aircraft as per the manifest provided by the CSR. The position also includes escorting passengers to and from aircraft, operating ground support equipment safely, and assisting with aircraft towing. Additional responsibilities may include flight following duties such as answering phones, assisting with radio calls, and managing parking assignments. General housekeeping duties for the Operations buildings, parking lots, and company vehicles are also part of the job, along with setting up the Operations building in the morning, which includes making coffee, laying out newspapers, and ensuring cleanliness throughout the day. Other duties may be assigned as needed.

Responsibilities

• Assist with ensuring baggage and cargo are tagged and stored in the proper locations within the baggage holding area
• Work closely with Customer Service Representatives (CSR) to ensure the proper baggage and cargo are pulled and loaded on the proper aircraft
• Escort passengers to and from all aircraft
• Safely operate ground support equipment (i.e., golf carts, forklifts)
• Assist with the towing of aircraft
• Perform some flight following duties (i.e., answering phones, assisting with radio calls, and parking assignments)
• Maintain general housekeeping of the Operations buildings and parking lots, company vehicles, maintenance equipment, etc.
• Set the stage in the morning, including making coffee, laying out newspapers, and ensuring cleanliness
• Complete any other duties as assigned

Requirements

• High School Diploma or Equivalent required
• Maintain a Valid Driver's License and be physically able to drive company vehicles
• Organized and able to work effectively as a team or independently
• Strong customer/interpersonal skills
• Maintain a professional appearance
• Excellent communication skills
• Positive attitude
• Ability to lift 50 pounds
• Ability to operate a forklift
• Willingness to travel and work overtime as required