Integrated Computer Solutions, Inc. (Ics.Com) - Washington, DC
posted about 2 months ago
Full-time - Mid Level
Washington, DC
Professional, Scientific, and Technical Services
About the position
The Help Desk Specialist at Integrated Computer Solutions Inc. is responsible for maintaining operational oversight and providing technical support for UNIX/Linux systems within the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers. This role involves delivering Tier 1 and Tier 2 support, ensuring timely resolution of incidents, and maintaining a high level of cybersecurity posture for managed systems.
Responsibilities
- Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support for GCCS and JPES.
- Provide end-to-end ownership of incidents with actual or potential impact to operations, ensuring a timely process for incident control.
- Utilize customer-provided knowledge base and ticket management system to document, track, coordinate, and resolve user ticket issues.
- Create and maintain a central repository for technical advice and solutions for network systems and software applications.
- Monitor Key Performance Indicators (KPI) and recommend innovations to improve work center operations.
- Interact with technicians across multiple disciplines to resolve complex technical issues and establish effective partnerships.
- Maintain the cybersecurity/IA posture of systems/hardware managed for both JSSC and JSSCs customers assets.
- Comply with all safety and security requirements, policies, and procedures.
Requirements
- Minimum Active Top Secret Clearance with the ability to be Sensitive Compartmented Information (SCI) indoctrinated.
- High school diploma or GED.
- DoD 8570 Information Assurance Technical Level II (IAT-II) Certification (CompTIA Security+CE).
- 5 years of technical experience administering UNIX/Linux support/administration in an enterprise-level network environment.
Benefits
- Health insurance
- Tuition reimbursement
- Paid time off
- 401(k) matching
