Integrated Computer Solutions, Inc. (Ics.Com) - Washington, DC
posted about 2 months ago
Full-time - Mid Level
Washington, DC
Professional, Scientific, and Technical Services
About the position
The Help Desk Specialist at Integrated Computer Solutions is responsible for maintaining operational oversight and providing technical support for UNIX/Linux systems within the Continental United States Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers. This role involves delivering Tier 1 and Tier 2 support, ensuring timely resolution of incidents, and maintaining a high level of customer service while adhering to cybersecurity protocols.
Responsibilities
- Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support for GCCS and JPES.
- Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers.
- Utilize customer-provided knowledge base and ticket management system to document, track, and resolve user ticket issues.
- Exercise sound judgement in developing methods and techniques to improve work center operations and monitor Key Performance Indicators (KPI).
- Interact with technicians across multiple disciplines to resolve complex technical issues and establish effective partnerships.
- Improve the customer's operating environment while maintaining the cybersecurity posture of systems and hardware.
Requirements
- Active Top Secret Clearance with the ability to be Sensitive Compartmented Information (SCI) indoctrinated.
- High school diploma or GED.
- DoD 8570 Information Assurance Technical Level II (IAT-II) Certification (CompTIA Security+CE).
- 5 years of technical experience administering UNIX/Linux support/administration in an enterprise-level network environment.
Benefits
- Health insurance
- Tuition reimbursement
- Paid time off
- 401(k) matching
