Linux Technical Support - Remote

Sutherland - Oklahoma City, OK

Full-time - Entry Level

Remote - Oklahoma City, OK

Publishing Industries

About the position

The Linux Technical Support role at Sutherland Global Services involves providing remote technical assistance to enterprise-level customers, particularly in the cybersecurity sector. The position requires strong problem-solving skills to diagnose and resolve complex technical issues related to Linux and Windows server management, as well as various network protocols. The role emphasizes a collaborative work environment and the importance of maintaining a professional demeanor while assisting clients.

Responsibilities

• Provide configuration help and technical support to enterprise-level customers.
• Update support cases to record progress of issues.
• Host shared sessions with customers to diagnose reported problems.
• Interact with internal teams for items that require escalation.
• Document technical solutions and product information in the knowledge base.
• Participate in on-call support 24x7 rotation as assigned.

Requirements

• At least one year of experience using Linux in a technical support/help desk environment.
• Demonstrated knowledge of Windows or Linux Server management.
• Understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange.
• Ability to troubleshoot and resolve software applications and complex distributed system environments.
• Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions.
• Strong written and verbal communication skills.
• Flexibility to work evening and weekend shifts.

Benefits

• Attractive hourly rate of $21
• Medical, dental and vision benefits
• EAP and other health & wellness offerings
• Generous PTO including a Global Flexible Vacation Policy